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Returns & exchanges are accepted for 30 days after your order has arrived. Please fill out and submit the corresponding form to start the process. Once your request has been submitted a member of our staff will reach out shortly with exact return instructions.

If possible, please include your original order invoice or a printed copy of your exchange request with your return shipment for easy return process. When your return shipment arrives at our warehouse we will either ship your exchange or process a refund. If you would like to receive your exchange faster you can always place a new order and request a refund for the original item.

*Customers are responsible for the return/exchange shipment costs. Richie House will provide a pre-paid return shipping label if the item(s) you ordered are either defective, damaged, or the incorrect product.

If your order arrived with an incorrect, damaged or defective product please specify that in the additional comments.