FAQs

Products

  • Do you have a size chart?

    You can view our size chart here. If you would like specific measurements for any product, please don’t hesitate to send us a message or shoot us an email at info@richiehouse.com

  • Does Richie House have a print catalog?

    We do not have a print catalog at this time. The best way to see all of our products is to view the shop on our website.

  • Does Richie House sell wholesale?

    Yes we do. Please visit our wholesale page for more information.

  • Are your products machine washable?

    Most of our products are machine washable. However, due to the delicate nature of some of our styles, it is important they are hand washed. Clothing with the following additions or fabrics should be hand washed and hung to dry: intricate lace, affixed flowers, pearls, large bows, ribbons, elaborate embroidery and other extravagances.

Delivery & Returns

  • How long does delivery take and what is the cost?

    Free shipping in the USA takes 1-2 weeks and international shipping typically takes 2-4 weeks. We also offer express shipping options at checkout for most locations in the USA.

  • How do I return or exchange an item?

    Returns & exchanges are accepted for 30 days after your order has arrived. To start the process please click here and fill out the exchange/return form. If possible, please include your original order invoice or a printed copy of your exchange request with your return shipment for an easy return process. When your return shipment arrives at our warehouse we will either ship your exchange or process a refund. If you would like to receive your exchange faster you can always place a new order and request a refund for the original item.

    *Customers are responsible for the return/exchange shipment costs. Richie House will provide a pre-paid return shipping label if the item(s) you ordered are either defective, damaged, or the incorrect product. If your order arrived with an incorrect, damaged or defective product please specify that in your return/exchange request notes.

Orders

  • What if an item is out of stock?

    Richie House does not offer backorders for out of stock products. Product availability changes throughout the year and some products are not restocked.

  • Can I change or update my order once it has been placed?

    In most cases, your order cannot be updated after it has been placed. However, if you recently placed your order and you have still not received an email containing your tracking information, then there might be hope! Give us a call immediately at 949 863 1303 or if it is not during business hours, send us a message with your order ID and the update/cancellation request. We will do everything possible to update your order!

  • How do I know you have received my order?

    After you have successfully placed your order you will receive a confirmation email with the order details. You will also receive another email with your shipments tracking number.

  • Where can I track my order’s shipment?

    You can track your shipment(s) directly on our website by clicking here. You can also track your shipments on the carrier website that corresponds to your tracking number; ie. USPS, UPS, Fedex, or DHL. If you are unsure which carrier your shipment corresponds to please send us a message.

Payments

  • What Payment Methods are Accepted?

    The following payment methods are currently accepted.

    • Credit / Debit Card (Visa, MasterCard, American Express, JCB, Discover, & Diners Club)
    • Paypal
  • Is it safe to use my Credit Card on RichieHouse.com?

    Of course! Shop with complete confidence and peace of mind at RichieHouse.com. Your information is totally safe and when it is transmitted to the payment processor it is protected via an SSL (Secure Socket Layer) from Let’s Encrypt. Our company never sees your credit card information and it is never saved in any server or database.

  • Why was my Credit Card declined?

    If your Credit Card was declined, there are only a couple things that could be the issue:

    • You typed your card number, expiration date, security code, or billing address incorrectly.
    • The billing zip code or address does not match the card holder’s address on file.
    • Your credit card provider has refused the payment for security reasons.

    Once you have are sure that all the above checks out, you can contact us to get more information about why your card was declined. Also feel free to contact your credit card provider or bank as they will have the most detailed information to why your payment was denied.